Privacy Policy
Trendsetter Renovations Personal Information Protection Policy
At Trendsetter Renovations, we are committed to setting the standard not only in craftsmanship and service but also in protecting the personal information of our clients. Providing exceptional renovations often involves collecting, using, and disclosing certain personal details, and safeguarding this information is one of our highest priorities.
We will always inform clients of why and how their personal information is collected, obtain consent where required, and handle their information in a way a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we follow to protect personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of client information and allowing clients to request access to, and correction of, their personal information.
Definitions
Personal Information – Information about an identifiable individual. Personal information does not include contact information (see below).
Contact Information – Information that enables an individual to be contacted at a place of business, including name, position or title, business telephone number, business address, business email, or business fax number. Contact information is not covered by this policy or PIPA.
Mobile Phone Number – Client mobile numbers will only be used to send information and updates that have been explicitly requested. We do not sell, rent, share, or disclose mobile numbers to third parties for marketing or promotional purposes.
Privacy Officer – The individual designated to ensure Trendsetter Renovations complies with this policy and PIPA.
Policy 1 – Collecting Personal Information
- Verify identity
- Identify client preferences
- Deliver requested renovation services
- Enroll clients in programs or promotions
- Provide project updates and information
- Maintain high standards of service
- Meet regulatory requirements
- Contact clients if requested
Policy 2 – Consent
2.1 We will obtain client consent to collect, use, or disclose personal information (except where authorized by law to do so without consent).
2.2 Consent may be explicit or implied when the purpose of collection is clear and the client voluntarily provides their information.
2.3 Consent may also be implied when clients are given notice and the opportunity to opt out of communications such as promotions or updates but choose not to opt out.
2.4 Subject to exceptions (e.g., required by law or necessary to deliver a service), clients may withdraw consent at any time. This may limit our ability to provide certain services, and we will explain the impact to assist in decision-making.
Policy 3 – Using and Disclosing Personal Information
- Contacting clients directly about renovation services that may be of interest.
Policy 4 – Retaining Personal Information
4.1 If personal information is used to make a decision that directly affects the client, it will be retained for at least one year to allow reasonable opportunity for access.
4.2 Subject to 4.1, personal information will be retained only as long as necessary to fulfill identified purposes or legal/business requirements.
Policy 5 – Ensuring Accuracy
5.1 We will make reasonable efforts to ensure personal information is accurate and complete when it may affect decisions or be disclosed to another organization.
5.2 Clients may request corrections in writing, with sufficient detail to identify the information and correction being sought.
Policy 6 – Securing Personal Information
- Secure data transmission
- Encryption of stored data
Policy 7 – Client Access
7.1 Clients have the right to access their personal information, subject to limited exceptions.
7.2 Requests must be made in writing with sufficient detail to identify the information sought.
7.3 Upon request, we will inform clients how their information is used and to whom it has been disclosed, if applicable.
7.4 Requested information will be provided within 30 business days, or notice will be given if more time is required.
7.5 A minimal fee may apply for access; clients will be informed in advance and may decide whether to proceed.
7.6 If a request is refused, written notice will be provided, including reasons and available recourse.
